Private
Mentorship

 

Welcome to Private Mentorship. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

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1. Introduction

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These Terms and Conditions govern your use of our services and website. By using our services, you agree to these terms in full. If you disagree with any part of these terms, you must not use our services.

 

2. Services

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Private Mentorship offers customized academic education programs, including but not limited to:

• Private Family Assistant 

• Primary-Secondary (K-12) Education

• Adult Education

• Big Brother Program

• Daycare Services

 

3. Payment Terms

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• Payments for our services must be made in advance according to the agreed-upon schedule.

• Payment methods include credit card, bank transfer, or other methods as specified on our website.

 

4. Refund Policy

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At Private Mentorship, we value your commitment and aim to provide exceptional service. Initially, we operated without a formal refund policy, relying on good faith agreements. However, we encountered several challenges: some clients scheduled consultations and purchased hours but delayed their start date for up to a year, while others participated in a single session and postponed their return for several months. Despite multiple attempts to re-engage these clients, many did not return, leaving us holding onto unused hours and funds. Consequently, we found ourselves issuing refunds without requests, which prompted the implementation of a new, clear refund policy.

 

Refund Eligibility:

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• 24-Hour Window: Full refunds are available within 24 hours of payment.

• Post 24-Hours: Payments are non-refundable. By proceeding with the payment, you agree to complete the purchased hours as per your schedule with Private Mentorship.

 

Conditions:

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• Refunds are not provided for missed appointments, inactivity, or other personal reasons after the initial 24-hour period.

• Private Mentorship holds no liability for any unused hours beyond this period.

 

Process:

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• To request a refund within the 24-hour window, please contact our support team at:

  • Email: PrivateMentorshipSpecialist@gmail.com

  • Phone: +1(604)-369-8295

 

5. Appointment Cancellation Policy

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We understand that schedules can change. To ensure smooth operation and fairness, we have established the following cancellation policy:

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24-Hour Appointment Cancellation Policy:

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• Cancellation Window: Clients must contact Private Mentorship to cancel an appointment at least 24 hours before the scheduled session.

• No Deduction: If an appointment is canceled within this 24-hour window, no hours will be deducted from the client’s total purchased hours.

• Late Cancellations and No-Shows: If a client fails to cancel within 24 hours of the appointment, 2 hours or more will be immediately deducted from the total purchased hours.

 

Cancellation Limits:

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• For 1-month contracts: A client is only allowed to cancel up to 3 sessions consecutively or 3 sessions within the 1-month period. If a client continues to cancel appointments exceeding this limit, they will forfeit their purchased hours and their time will be taken by another client.

• For 2-month contracts: A client is only allowed to cancel up to 5 sessions consecutively or 5 sessions within the 2-month period. If a client continues to cancel appointments exceeding this limit, they will forfeit their purchased hours and their time will be taken by another client.

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Contact Information for Cancellations:

• Email: PrivateMentorshipSpecialist@gmail.com

• Phone: +1(604)-369-8295

 

6. Client Engagement Policy

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Private Mentorship is dedicated to providing consistent and reliable support. When an agreement is made, we commit to being available on the agreed-upon days each week. To maintain the integrity of our scheduling and support other clients effectively, the following engagement policy applies:

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• Consistent Attendance: Clients are expected to adhere to their agreed session schedule. If a client fails to attend sessions for more than 2 weeks without prior notice, their remaining hours will be terminated, and they will need to repurchase hours to continue.

• Extended Breaks: If a client decides to take a break for several weeks or months, they will forfeit their remaining hours. This is because long periods of inactivity disrupt the mentor’s schedule and focus on other clients.

 

7. Client Responsibilities

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• Clients must ensure that their personal schedules allow for consistent participation in the agreed sessions.

• Any changes to the agreed schedule must be communicated to Private Mentorship as soon as possible.

 

8. Privacy Policy

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Your privacy is important to us. We are committed to protecting your personal information. The following outlines how we collect, use, and protect your data:

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• Collection of Information: We collect personal information that you provide to us directly, such as your name, contact details, and any other information you choose to provide.

• Use of Information: The information collected is used to provide and improve our services, communicate with you, and comply with legal obligations.

• Protection of Information: We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure.

• Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

• Your Rights: You have the right to access, update, and delete your personal information. You may also opt-out of receiving communications from us at any time.

 

If you have any questions or concerns about our privacy practices, please contact us

 

9. Limitation of Liability

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Private Mentorship is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability to you for any claim arising out of or relating to our services shall not exceed the amount you paid us for the services in question.

 

10. Changes to Terms

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Private Mentorship reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the new terms.

 

Contact Us

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For any questions or further assistance, please contact our customer support team:

• Email: PrivateMentorshipSpecialist@gmail.com

• Phone: +1(604)-369-8295

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We appreciate your understanding and cooperation.